Rules and Regulations Regarding Service Animals
American Disabilities Act
28 Code of Federal Regulations (CFR) Part 36
Subpart A - General
36.104 Definitions.
Service animal means any guide dog, signal dog, or other animal individually trained to do work or perform tasks for the benefit of an individual with a disability, including but not limited to guiding individuals with impaired vision, alerting individuals with impaired hearing to intruders or sounds, providing minimal protection or rescue work, pulling a wheelchair, or fetching dropped items.
Subpart C - Specific Requirements
36.302 Modifications in policies, practices, or procedures.
(a) General. A public accommodation shall make reasonable modifications in policies, practices, or procedures when the modifications are necessary to afford goods, services, facilities, privileges, advantages or accommodations to individuals with disabilities unless the public accommodation can demonstrate that making the modifications would fundamentally alter the nature of the goods, services, facilities, privileges, advantages, or accommodations.
(c) Service animals.
(1) Areas open to the general public. A Public accommodation shall modify policies practices, or procedures to permit the use of a service animal by an individual with a disability in any area open to the general public.
.(2) Areas not open to the general public. In areas not open to the general public, a public accommodation shall modify policies, practices, or procedures to permit the use of a service animal by an individual with a disability. If the modification would fundamentally alter the nature of the goods, services, facilities, privileges, advantages, or accommodation, offered or provided by the public accommodation, or if the policies, practices, or procedures are necessary for safe operation, the use of a service animal may be denied.
(3) Care or supervision of service animals. Nothing in this part requires a public accommodation to supervise or care for a service animal.
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